02 9817 0000
151 Victoria Road, Gladesville, New South Wales 2111

Phone calls and emails

We are committed to providing the highest quality healthcare to our patients

All results and healthcare concerns must be discussed as part of a scheduled appointment. Our reception team are able to pass on messages to our clinical team on your behalf, but you will need to make an appointment to discuss these issues with them.

Results

Patients will need to make an appointment to receive their results.

If possible, this appointment is best made at the time of referral for the tests. We cannot release results to anyone other than the patient or their legal guardian unless this has been specifically arranged beforehand.

Recalls and reminders

We are able to remind patients of appointments and recalls via SMS.

Patients must opt-in to this service by notifying our reception staff.

E health

Our practice encourages the use of safe and secure electronic record keeping.

We aim to have comprehensive records of our patients.

The Health record benefits patients by providing better access to their healthcare information for all their chosen health care providers. The system has improved security, safety and privacy.

Please go to www.myhealthrecord.gov.au to review your registration and preferences so that we are able to upload your history to the record.

Ask our receptionists if you have any issues regarding the Health records.

 

Interpreter services

We offer non-discriminatory, holistic healthcare. We welcome all nationalities to our practice.

Do you need a translator for your appointment?

Would you prefer that person to be someone not related or associated with you so that you can maintain your privacy?

If yes – please let us know when you are booking your appointment and we can arrange a telephone interpreter to assist at your consultation.

Confidentiality

It is our policy to maintain the security of your personal health information at all times.

Our staff are respectful and trained in managing the confidentiality of your personal information and data.

None of your information will be released without your expressed or written consent. We have a full privacy policy that you can access on request.

Patient Feedback

Please direct all feedback, suggestions or complaints to the Practice Manager via the webform below.

We genuinely value your feedback, constructive criticism and comments.

If you would like to register a formal complaint, please call HSC on 1800 136 066.

Please note: items marked * indicate mandatory fields.

 

    1. What was your last interaction with our clinic?*
    2. Overall, how satisfied or dissatisfied were you with your last visit to our clinic?*
    3. Why?*
    4. Overall, how would you rate the healthcare you received from us?*
    5. Why?*
    6. Is there anything we could have done to improve your last visit?*

    Health Resources

    The New South Wales Government Health Department has a wide range of health-related services and information.

    Visit Website

    For safe, practical health information and advice.  This is a free service supported by the governments of Australia.

    Visit Website

    Better Health Channel is an initiative of the Victoria State Government and provides useful medical advice and guidance.

    Visit Website

    Beyondblue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Visit Website

    A website designed by the government to assist you in quitting smoking.

    Visit Website

    Supporting people with eating disorders and body image issues.

    Visit Website

    A site that aims to promote the health and well-being of all Australians.

    Visit Website

    Family Planning NSW work to ensure everybody has access to quality reproductive and sexual health.

    Visit Website

    Accreditation

    Our practice has full accreditation with The Royal Australian College of General Practitioners (RACGP). The RACGP creates the “Standards of General Practice” and these are the pillars of safety and quality for Australian General Practices. They are designed as a template for safe and a high-quality care in the general practice environment. They provide a framework for ongoing development of well performing practice terms to enable them to focus on quality care and risk management.

    We have been accredited by AGPAL a leading provider of accreditation and quality improvement services to general practices. This accreditation is reviewed every three years. Our current accreditation was given on 25th June 2018.