Before your visit
Our practice runs on an appointment system and we strive to run close to time. We encourage patients to book the appropriate level of appointment to suit their needs.
This allows us to deal with 1 – 2 medical issues, i.e. prescription renewal or one acute issue.
This allows us to deal with 2 – 4 issues and gives timer for a longer discussion and more extensive examination and investigation planning. This appointment is suitable for health checks.
This is required for comprehensive history taking and counselling, a complete examination and care planning. This is suitable for new patients that have complex needs.
These are usually same day appointment and these patients will be given priority when they arrive. We ask for your understanding if an urgent case is given priority over you, which may cause the doctor to run behind schedule.
If you are running late for your appointment, please contact us ASAP to see if we can accommodate you, or should you need to rebook.
We require 24 hours notice of a cancellation to allow us to reallocate your appointment time.
We have a $35 non-attendance fee which will be payable before your next appointment. We can accept this payment over the phone.
We welcome new patients. At your first visit,
we request that you bring the following:
- Medicare card
- Photo ID – drivers licence, or passport
- Concession card, including pension or DVA cards
Please arrive 5-10 mins prior to your appointment to complete our paperwork.
Existing patients are able to use our HotDocs portal to arrange an appointment booking
If you have not booked an appointment with us before, “Signup” to create a new account. Best sure to keep you login details safe and secure.
Then “Login” to book an appointment using our HotDocs portal. If you have any questions about this, please don’t hesitate to call our admin staff, who are happy to help you.
New patients cannot book appointments using our HotDocs portal. Please call the practice to make their first appointment. Be sure to keep your login details safe and secure.Book Appointment
Fees and Billing
We are a mixed billing practice. Most patients will incur out of pocket fees for appointments. However, certain patients will be eligible for bulk-billing or a discounted rate
Patients who will be bulk-billed are:
- Pension Card Holders
- Children under 16 years
- Defence Veterans
Patients who will be eligible for a concession fee (85% of full fee) are:
- Commonwealth Seniors Card
- Health Care Card Holders
- Full time students with a valid Student Card
- Other government-approved concession cards
Patients seeking bulk-billing or concession entitlements will need to present their valid concession cards at their appointment.
At the end of your appointment, you will need to pay the full private fee by card. We do not accept cash or keep cash on the premises. We will then submit a request to Medicare to transfer the rebate into your bank account on your behalf. It can take 1-2 business days for the rebate to appear.
We do have EFTPOS facilities.
Our practice charges private fees for medical consumables and patients without a Medicare card
Our reception staff will always endeavour to provide you with an accurate indication as to the cost of your appointment. However, please keep in mind that the cost may vary based on the treatment you receive.
Patients will be billed the same way for face-to-face and equivalent telehealth appointments. We charge the same fee for both face-to-face and telehealth services because the expertise patients access remains the same in both settings and we want patients to pick the appointment type that is most appropriate for their needs.
List of most common fees:
|Appointment Type||Description||Private Fee||Medicare Rebate||Gap (out of pocket)|
|Short Consultation (23 or 91800)||1-2 simple queries that can be dealt with in under 15 mins.||$80||$39.10||$40.90|
|Long Consultation (36 or 91801)||1 complex query, or a series of simple queries, that can be dealt with in under 30 mins.||$120||$75.70||$44.30|
|Extra Long Consultation (44 or 91802)||Multiple complex issues requiring up to 45mins attendance.||$160||$111.50||$48.50|
Existing patients can also request repeat prescriptions and repeat referrals using our HotDoc platform. You will be charged a fee for this service online.
After Hours Care
The Bennelong Medical Clinic has registered with Sydney Medical Service –HOME GP. Contact no: (02) 8724 6300.
The deputising Service hours are:
The Call Centre is open from 4.00 pm weeknights and from 10 am Saturday morning throughout the weekend.
(when the Doctor will come out) are:
6:00 am – 8:00pm
12:00 pm – 8:00am
A medical report of each visit made is forwarded to our practice, where appropriate, however for hospital admissions, deaths or special circumstances a telephone call is made the next morning to your doctor advising the details.
All pathology results are also forwarded to the practice.
Patients holding a valid Medicare card or Veterans Affairs card are bulk billed.
Private patients are attended to for a fee.
Conditions that would be identified as a medical emergency include:
Chest pain – heart attack symptoms would include chest pain, pressure or heaviness in the chest, neck, jaw or left arm often associated with nausea, breathlessness, dizziness or cold sweats.
Weakness of one side of the face, arm, leg or slurred speech, these can be symptoms of a stroke.
Unexplained collapse or seizure.
Head injury with loss of consciousness, nausea or vomiting or confusion.
Fall especially of an elderly person who cannot get up unassisted.
If you are unsure if something is an emergency, try the following:
Call the surgery on (02) 9817 0000 and speak to one of the doctors or nurse.
After hours call Health Direct on 1800 022 222 for over the phone advice. Alternatively, call the after-hours doctors service on (02) 8724 6300 or 1300 HOME GP.
Private patients are attended to for a fee.
Contact your nearest Hospital and ask for the Emergency Department.